Notemai support

For help with Notemai, contact Marius Macarenco at marius.macarenco@gmail.com.

Tell us what happened

Include your device model, iOS or iPadOS version, Notemai version, and the steps that led to the problem. Remove private information from screenshots. Never send your password, password-reset link, payment-card details, or private study materials.

Accounts and password resets

Use the password-reset option in Notemai. Open the email link on the same device where you requested it. If it has expired, request a new link. For Apple or Google sign-in, use that provider's account recovery.

Purchases and subscriptions

Use Restore Purchases in Notemai with the Apple Account used for the purchase. Manage or cancel renewals in your device's Settings, under your Apple Account → Subscriptions. For an Apple purchase refund, visit Apple's refund service.

Notes and recovery

Check Trash for recently deleted items. Keep exports or backups of important notes. If content appears missing, contact support before reinstalling the app or deleting local data.

Account deletion and privacy requests

Use Delete Account in Notemai Settings to initiate account deletion. Export anything you want to keep first. Deleting an account does not cancel an Apple subscription; cancel it separately. You can also contact marius.macarenco@gmail.com for privacy questions or help accessing or deleting your information.